Return and Refund Policy
Overview
Fifimart is committed to ensuring customer satisfaction. Our return and refund policy applies to all customers in the United States and Mexico. Please read the following policy carefully to understand your rights and obligations.
Return Period
United States: 30-day return policy. Products may be returned within 30 days of purchase for a full refund or exchange.
Mexico: 30-day return policy. In accordance with Mexican consumer protection laws (Ley Federal de Protección al Consumidor), customers have 30 days from the date of purchase to request a return or refund.
Warranty Period
If a product arrives damaged or defective, customers have 15 days from the delivery date to report the issue and request a replacement or refund, regardless of location.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
– The item must be unused and in original condition
– The item must be in its original packaging
– Proof of purchase (receipt or order confirmation) must be provided
– Return request must be made within the specified return period
Non-Returnable Items
The following items cannot be returned:
– Items used or damaged due to customer misuse
– Items without original packaging or tags
– Customized or personalized products
– Final sale or clearance items (marked as non-returnable at purchase)
– Perishable goods, food items, or hazardous materials
– Intimate or sanitary items opened or used
Return Process
1. Contact our customer service team at support@fifimart.com or through our contact form
2. Provide your order number and reason for return
3. Wait for return authorization and shipping instructions
4. Ship the item to the provided address with shipping costs covered by the customer
5. Once received and inspected, we will process your refund or replacement
Refund Process
Once your returned item is received and inspected:
– We will send you an email confirmation of receipt
– If approved, the refund will be processed within 5-10 business days
– The refund will be credited to your original payment method
– Shipping costs are non-refundable
– If return shipping costs were deducted, this will be noted in your refund
Damaged or Defective Items
If you receive a damaged or defective item:
– Contact us immediately with photos of the damage
– We will arrange for a replacement or full refund at no cost
– Return shipping will be prepaid by Fifimart
– This applies to all items within 15 days of delivery
Exchanges
If you received the wrong size, color, or defective item:
– We will exchange it for the correct item at no additional cost
– Return shipping will be prepaid if due to our error
– Exchange processing typically takes 7-14 business days
Mexico-Specific Information
For customers in Mexico:
– Returns comply with the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor)
– Refunds will be credited in Mexican Pesos or the original currency based on your preference
– Customers have the right to cancel purchases up to 30 days after delivery
– For cross-border returns, customers may arrange with our support team for proper shipping
– All applicable taxes will be refunded with product returns
United States-Specific Information
For customers in the United States:
– Return policy complies with Federal Trade
Contact Us Commission (FTC) guidelines
– Some states may have additional consumer protection laws that apply
– Return shipping costs are the responsibility of the customer unless the return is due to our error
– Refunds will be processed in USD to your original payment method
International Shipping
We offer free international shipping on all orders. Shipping times typically range from 8 to 15 days depending on your location and local customs processes. Delivery times may vary based on destination country.
Payment Methods
We accept payments through PayPal, providing a secure and convenient payment option for customers worldwide. All transactions are processed safely through PayPal’s secure payment gateway.
Quality Guarantee
Fifimart guarantees the quality of all our products. We stand behind every item we sell and are committed to ensuring you receive high-quality merchandise. If you experience any issues with product quality, please contact our customer service team immediately, and we will work to resolve the matter promptly.
Contact Us
For any questions about returns, refunds, or our policies, please contact us:
Email: support@fifimart.com
Phone: [Contact number]
Address: [Your business address]
Business Hours: [Hours]
Note: This policy is effective from the date of publication. Fifimart reserves the right to modify this policy at any time. Changes will be posted on this page with the updated effective date.